Last Updated: October 27, 2026
TopTec (the "App," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our services. By using the App, you agree to the collection and use of information in accordance with this policy.
Please take the time to read this Privacy Policy carefully.
We collect information to provide and improve our services. The types of information we may collect include:
When you register for an account or use the App, we may collect the following personal information:
● For Homeowners: Name, email address, phone number, payment information (via third-party processors), service preferences, location data (e.g., address for service bookings).
● For Technicians: Name, email address, phone number, business information (such as company name, services offered), payment details, professional credentials, location data.
We also collect non-personally identifiable information to help improve the functionality and user experience of the App. This includes:
● Usage data (e.g., how often the app is used, features accessed, etc.)
● Device information (e.g., device type, operating system, IP address)
● Log data (e.g., activity logs, crashes)
We may collect location information if you use location-based services, such as when booking a service. This data is used to help match you with nearby Technicians or to provide the service you requested. You can disable location tracking at any time through your device settings.
We use the information we collect for various purposes, including:
● To create and manage your account.
● To process service bookings, payments, and related transactions.
● To connect Homeowners with Technicians and to facilitate communication between users.
● To send you booking updates, account notifications and responses to your enquiries.
● To improve the App’s functionality and user experience.
● To detect and prevent fraud and provide customer support.
● To comply with legal obligations and resolve disputes.
We may share your personal data in the following situations:
For the purpose of fulfilling service requests, we share relevant information (such as your name, location, and the service required) with Technicians to enable them to provide services.
We may share your data with third-party service providers who assist us in operating the App, processing payments, and providing customer support. These third parties are obligated to protect your information and may only use it for the purposes for which it was shared. This does not apply to text messaging opt-in data and mobile numbers, which are never shared with third parties (see Section 11).
We may disclose your information if required by law, regulation, or legal process (such as a subpoena or court order), or if we believe it’s necessary to protect the rights, property, or safety of TopTec, its users, or the public.
We may share your information with other parties when you explicitly consent to it, such as when you participate in surveys. This does not apply to text messaging opt-in data and mobile numbers, which are never shared with third parties (see Section 11).
We retain your personal information only for as long as necessary to provide services or to comply with legal obligations. When no longer required, we will delete or anonymize your data. You may also request to delete your account and personal data by contacting us.
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption, and other safeguards. However, please note that no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.
Depending on your location, you may have the following rights regarding your personal information:
● Access: You can request to view the personal information we hold about you.
● Correction: You can request that we correct any inaccuracies in your information.
● Deletion: You can request that we delete your personal data, subject to legal obligations.
● Opt-Out: You can opt out of optional communications by following the unsubscribe instructions in emails, adjusting your preferences in the app settings, or replying STOP to any text message.
To exercise any of these rights, please contact us at the contact details provided below.
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information as quickly as possible.
The App uses cookies and other tracking technologies to improve user experience, analyze trends, and track user behavior. Cookies are small text files stored on your device that help recognize you and improve your interactions with the App. You can manage your cookie preferences in your device settings or browser, but please note that disabling cookies may affect some features of the App.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We will notify you of any significant changes through the App or by email. Your continued use of the App after such updates constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Toptec.us@outlook.com
(954) 203-8426
If you opt in to text messages, we collect your mobile number and a record of your consent, and use them only to send booking and account updates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Reply STOP to opt out.
By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as outlined above.